Privacy Policy

This notice explains how Jaraff Care, a data controller under UK GDPR, collects, uses, shares and protects your personal information. It also details your rights regarding this information.

Who we are and what we do

We are Jaraff Care and process your information according to UK data protection laws. We have a Data Protection Officer to ensure compliance.

What information we collect

We collect personal and special category data (including health information) when you:

  • Contact us about care services (website, phone, email, etc.)
  • Have phone calls with us (recorded for quality and training)
  • Use our website (browsing data collected for analytics)
  • We also get information from third parties like healthcare professionals and public bodies, with your consent for some data.

Why we collect information

We use your information to deliver care services, manage payments, record complaints, and improve our services. We process information based on your consent, contracts, legal obligations, and legitimate interests (e.g., marketing, staff training).

How long we keep your information

We keep your information for varying lengths depending on the purpose. Details are in the full privacy notice.

Sharing your information

We share information with:

  • Care providers, social/healthcare professionals, and public bodies involved in your care.
  • Law enforcement and regulatory bodies if required.
  • Data processors who support us (e.g., IT, marketing).
  • We will never sell or trade your information without your consent.

Data transfers and storage

Your information may be stored in the UK, EEA, or other countries with appropriate safeguards.

Keeping your information safe

We have security measures in place to protect your information. We will notify you and relevant authorities if there is a data breach.

Your rights

You have various rights regarding your information, including:

  • Accessing your information
  • Correcting inaccurate information
  • Objecting to how your information is used
  • Withdrawing consent for processing
  • Data portability (receiving your information in a usable format)

For details on these rights, please see the Information Commissioner’s Office (ICO) guidance.

How to contact us

If you have any questions about this privacy notice or your rights, you can contact us by using the contact detail in the footer of this website.

Complaints

If you have a complaint about how we use your information, you can contact us or the ICO:

Changes to this notice

We may update this privacy notice.